What's New with GLOBO

December 2024

GLOBO HQ Portal Release 2.0.18.1

Anticipated launch date: 12.12.2024

This GLOBO HQ release offers improvements to reporting, technical updates, and more. Features include:

• On-Site Usage Report. Introducing a new report available in the GLOBO Insights dashboard. The On-Site Usage Report allows users to view and filter on-site appointments, providing greater visibility into your service data. The report generates insight into:
  • View Rush vs Non-Rush appointments
  • View/Filter by appointment location
  • View appointment by status: Closed, Unfulfilled
  • Fill Rate
  • Language Mix appointments, plus more

• Technical Updates. We’re making several technical updates to enhance the functionality and user experience of GLOBO HQ.
  Which users will be impacted: GLOBO Account Administrators

GLOBO Connect for iOS Release 2.1.10

Anticipated launch date: 12.05.2024

This GLOBO Connect for iOS release includes: 

• Bug fix: Some customers may have been experiencing the app closing when providing feedback. This is fixed in this version.
  

November 2024

GLOBO HQ Portal Release 2.0.18

Launched on 11.21.2024

This GLOBO HQ release offers improvements to scheduling on-site appointments, accessibility, and ongoing technical updates. Features include:

• Recurrent On-site Appointment. GLOBO HQ makes it easy to create recurring on-site appointments. Users can now create appointments that repeat daily, weekly, or monthly. Please note that the maximum recurring limit is one year.
  Which users will be impacted:  ALL GLOBO HQ Users
• Accessibility Improvements. Ongoing updates to GLOBO HQ to make the portal more accessible.
  Which users will be impacted: All GLOBO HQ Users
• Technical Updates. We’re making several technical updates to enhance the functionality and user experience of GLOBO HQ. 
  Which users will be impacted: GLOBO Account Administrators
  
  
  

GLOBO HQ Portal Release 2.0.17.1

Launched on: 11.07.2024

This GLOBO HQ release offers improvements to reporting, dashboard navigation, video user interface, and more. Features include:

• Insights Dashboard. Introducing Insights, our new reporting dashboard! This enables GLOBO users to access robust near real-time reporting across service lines in GLOBO HQ. It creates a more seamless reporting process with greater data functionality. Reports include: 
  • • Usage Report for On-Demand Services
    • Language Summary Report
    • User Feedback Report
    • Prior Period Overview Report

• Side Navigation Menu Improvements. This release includes a new look to the sidebar navigation menu. We’ve refreshed the icons, simplified the process for launching audio and video calls, and added a new Insights dashboard to review all reporting details. 
  Which users will be impacted: All GLOBO HQ Users
• New Audio and Video Dashboards. In an effort to streamline our reporting function, we have removed reporting from the Audio Interpreting and Video Interpreting dashboards. Now all reporting is available in one place on the Insights dashboard. 
  Which users will be impacted: All GLOBO HQ Users
• Improved Video User Interface. The web video experience has been redesigned to better support GLOBO users. 
  Which users will be impacted: ALL GLOBO HQ Users
• Translation Quote Approval Waiver. We’re launching a new workflow to streamline the translation project quote approval process for customers who prefer to bypass the standard quote approval. Instead, customers can simply sign an acknowledgment each time a project is submitted. To learn more, please reach out to your customer success manager. 
  Which users will be impacted:  ALL GLOBO HQ Users and Account Administrators
• Technical Updates. We’re making several technical updates to enhance the functionality and user experience of GLOBO HQ. 
  Which users will be impacted: GLOBO Account Administrators

October 2024

GLOBO Connect for iOS Release 2.1.0

Launched on: 11.01.2024

This GLOBO Connect release offers improvements to the user experience. Features include:

• Auto Rollover to Audio Call. We’ve streamlined the process for connecting to an interpreter. Now, video requests will automatically roll over to an audio interpreter when a video interpreter is unavailable. Organizations must update the app to see this enhancement. 
  Which users will be impacted: GLOBO Connect for iOS Users (Anyone who uses the app from iOS)

GLOBO HQ Release 2.0.17

Launched on: 10.24.2024

This GLOBO HQ release offers improvements to the profile section. Features include:

• Accessibility Improvements. We're making updates to color, size, and screen-reader compatibility in the profile section.
  Which users will be impacted: All GLOBO HQ Users

September 2024

GLOBO HQ Release 2.0.16

Launched on: 09.23.2024

This GLOBO HQ release offers improvements to the interpreter contact center, translation, reporting, and technical updates. Features include:

• Translation Requests. Access your translation project quotes with ease. In this release, GLOBO HQ users will be able to download translation quotes directly from the portal. In cases where a translation request is canceled, users will be prompted to select a reason from a dropdown menu; this is to help us continuously improve our services. 
  Which users will be impacted: GLOBO HQ Users
• Connection Hub Integrations.  This release includes updates to enhance compatibility and streamline the data transfer process to the Connection Hub API, offering a more seamless integration with EHR systems.
  Which users will be impacted: GLOBO Account Administrators
• Call Reports. Gain greater visibility into audio call data. We’re introducing improvements to the audio interpreting call reports to further enhance the report and search functionality. 
  Which users will be impacted: GLOBO HQ Users
• Interpreter Contact Center.  For customers leveraging their own internal interpreters on the GLOBO HQ platform, this dashboard provides reporting on calls and interpreter actions. This allows for easy navigation and viewing essential information related to company interpreters and calls. Additionally, the Interpreter Contact Center provides access to the Call Center Dashboard and Linguist Dashboard, allowing GLOBO HQ Company Administrators to monitor their calls and interpreters live.
  Which users will be impacted: GLOBO HQ Company Administrators 
• Technical Updates. We’re making ongoing technical updates to enhance GLOBO HQ's functionality, and user experience. 
  Which users will be impacted: GLOBO Account Administrators

GLOBO HQ Release 2.0.15

Launched on: 09.12.2024

This GLOBO HQ release offers improvements to reporting, account administration, and technical updates. Features include:

• Interpreter Contact Center. For customers leveraging their own internal interpreters on the GLOBO HQ platform, this dashboard provides reporting on calls and interpreter actions. This allows for easy navigation and viewing of essential information related to company interpreters and calls. Additionally, we have introduced smart routing for audio and video interpreting services so that calls are sent to an organization’s internal interpreters first. 
  Which users will be impacted: GLOBO HQ Users
• Translation Invoices. We’ve made incremental improvements to the translation invoicing process by adding support to generate invoices by intake and percentage. This approach simplifies the invoicing process and provides greater transparency and accuracy for GLOBO and our customers. 
  Which users will be impacted: GLOBO HQ Account Administrators and GLOBO HQ Users
• Read-only User Role for On-site. In this release, we are introducing new features to enhance efficiency and streamline the scheduling process for on-site interpreters. Users can now add multiple contacts to a scheduled appointment, who will receive all status update notifications. Additionally, we've included a read-only access permission, which allows users to view appointments without the ability to request additional services, as long as they are listed as appointment contacts.
  Which users will be impacted: GLOBO Account Administrators and GLOBO HQ users
• Technical Updates. We’re making ongoing technical updates to enhance GLOBO HQ's security, functionality, and user experience. Which users will be impacted: GLOBO Account Administrators

August 2024

GLOBO HQ Release 2.0.14.1

Launched on: 08.15.2024

• Account Administration. The release features enhancements to the GLOBO HQ invoice format to improve internal processes and customer experience. 
  Which users will be impacted: GLOBO Account Administrators and GLOBO HQ Portal Users
• Improvements to Intake Platform Logs. System administrative users can see which intake fields have been autosaved.
  Which users will be impacted: GLOBO HQ System Administrative Users
• Technical Updates. We’re making ongoing technical updates to enhance GLOBO HQ's security, functionality, and user experience. 
  Which users will be impacted: GLOBO Account Administrators
  
  

GLOBO Connect for iOS Release 2.0.0

Launched on: 08.06.2024

This iOS release marks a new era for the GLOBO point of access application. 

• GLOBO Connect. We are excited to introduce GLOBO Connect, previously known as the GLOBO HQ Point of Access app. The renamed app reflects the language solutions we provide 24/7/365. At GLOBO, our core mission is to serve as the pivotal link, connecting multilingual individuals with the essential services they need when it matters most. The GLOBO Connect app allows users to access audio and video remote interpreting services anytime, anywhere.  Please note that the GLOBO HQ Portal will not change. Users will still use the GLOBO HQ portal to track and manage their services.
  Which users will be impacted: GLOBO Connect for iOS Users (Anyone who uses the app from iOS)
• iOS Production Bug Fixes. This release includes technical updates to enhance GLOBO Connect’s functionality and user experience.
  Which users will be impacted: GLOBO Connect for iOS administrators
  
  
  

GLOBO HQ Release 2.0.14

Launched on: 08.01.2024

This GLOBO HQ release offers improvements to account administration, scheduled calls, and technical updates. Features include:

• Account Administration. The release features advancements to streamline our accounting process.
  Which users will be impacted: GLOBO Account Administrators and GLOBO Interpreters 
• Scheduled Calls Enhancements. Ongoing improvements have been made to Scheduled Calls to enhance functionality and improve the interpreter experience.  Updates include overriding the participant information when the participant code is not used and sending automatic reminder emails to notify interpreters of an upcoming appointment. 
  Which users will be impacted: GLOBO Account Administrators and GLOBO Interpreters 
• Technical Updates. We’re making ongoing technical updates to enhance GLOBO HQ's functionality and user experience.
  Which users will be impacted: GLOBO Account Administrators

July 2024

GLOBO HQ Release 2.0.13.1

Launched on: 07.18.2024

This GLOBO HQ Portal minor release offers improvements to account administration and technical updates. Features include:

• Account Administration. This release introduces the ability to generate invoices for translation projects by intake and percentages in order to meet our customers' diverse needs.
  Which users will be impacted: GLOBO Account Administrators
• Technical Updates. We’re making ongoing technical updates to enhance the functionality and user experience of GLOBO HQ.
  Which users will be impacted: GLOBO Account Administrators

June 2024

GLOBO HQ Release 2.0.13

Launched on: 06.27.2024

• On-Demand Assignments. We're making minor updates to the on-demand Assignment tab to increase efficiencies for Interpreters. 
  Which users will be impacted: GLOBO Account Administrators / Interpreters
• Translations. We are introducing new role capabilities that will enable Account Administrators to create “view-only” users to easily view ongoing translation projects. We’ve also created an additional contact field so that additional users can receive project notifications.
  Which users will be impacted: GLOBO Account Administrators / GLOBO HQ Portal Users
• Technical Updates. We’re making several technical updates to enhance the functionality and user experience of GLOBO HQ. 
  Which users will be impacted: GLOBO Account Administrators

GLOBO HQ Release 2.0.12.1

Launched on: 06.20.2024

This GLOBO HQ Portal minor release offers improvements to scheduled calls and administrative features. It also includes foundational work for upcoming enhancements to GLOBO’s reporting features. 

May 2024

GLOBO HQ Release 2.0.12

Launched on: 05.23.2024

• Service Name Rebrand. We're rebranding "Document Translation" to simply "Translation" across GLOBO HQ and communications to better showcase the wide range of our translation offerings.
  Which users will be impacted: GLOBO HQ Portal Users
• Reporting Enhancements. We've made some fantastic improvements to GLOBO HQ’s reporting features, including new UX enhancements such as timezone indicators and new filtering options. Users can now set Monday as the start of the week and choose from additional timeframes like weekly or monthly. Plus, all users now have the ability to export more than 4,000 records for Audio and VRI call reports. Additionally, “Telephone Interpreting” has been renamed to “Audio Interpreting” on reports. Note: This change will be reflected on the HQ dashboard in a future release.
  Which users will be impacted: GLOBO HQ Portal Users
• Ongoing Foundational Enhancements. We’re making internal updates to lay the groundwork for even more enhanced functionality and user experience in future releases. Stay tuned for more exciting developments!
  Which users will be impacted: GLOBO HQ Administrators 

GLOBO HQ Release 2.0.11.1

Launched on: 05.09.2024

This GLOBO HQ Portal minor release offers several internal updates to prepare for increased functionality in future releases. This release includes enhancements to reporting, coordinated services, administrative features, and foundational work for an upcoming integration for our healthcare customers.

GLOBO HQ for iOS 1.8.0

Launched on May 2, 2024 

This GLOBO HQ for iOS release offers improvements to application stability and other minor foundational enhancements. Updates include: 

• iOS App Stability. Ongoing improvements will enhance the stability and performance of the iOS app.
  Which users will be impacted: GLOBO HQ for iOS app users

April 2024

GLOBO HQ Release 2.0.11

Launched on April 25, 2024

This GLOBO HQ Portal release offers several internal updates to prepare for increased functionality and user experience in future releases.

GLOBO HQ Release 2.0.10

Launched on April 11, 2024 

This GLOBO HQ Portal release offers enhancements to linguist management, coordinated services, and engineering features. Updates include: 

• Linguist Management. Improvements to our linguist management dashboard allow GLOBO's Talent Management and Quality Assurance teams to manage users' profiles easily. 
  Which users will be impacted: GLOBO Account Administrators
• On-site Request Update. In this release we’ve updated an intake field for requesting on-site interpreters. When requesting an on-site interpreter appointment, users must enter the contact information of the limited English-speaking individual or service provider in the “Consumer Name” field. 
  Which users will be impacted: Account Administrators and GLOBO HQ Portal users 
• Ongoing Foundational Enhancements. Several internal updates will be made in preparation for increased functionality and user experience in future releases

March 2024

GLOBO HQ Release 2.0.9.1

Launched on March 14, 2024

This GLOBO HQ Portal minor release contains the necessary groundwork for enhancements to reporting, coordination services, and administrative features. The release includes foundational work for a new, user-friendly dashboard that will provide you with a quick overview of essential metrics. The official launch of the dashboard is scheduled for a future release. Please stay tuned for more updates.

GLOBO HQ for Android Release 1.3.3

Launched on March 8, 2024

This GLOBO HQ for Android release offers improvements to the user interface, engineering features, and other foundational enhancements. Updates include: 

• New User Interface. Introducing our new high-contrast user interface, which offers improved accessibility. The refreshed app layout and functionality provide an enhanced user experience for our Android app users. 
  Which users will be impacted: All Users of GLOBO HQ for Android app
• Scaling and Reliability (Multiregion). This new feature provides an additional layer to our business continuity and disaster recovery program to improve our high availability.
  Which users will be impacted: All Users of GLOBO HQ for Android app
• Ongoing Foundational Enhancements. Several internal updates will be made in preparation for increased functionality and user experience in future releases.

February 2024

GLOBO HQ Portal Release 2.0.9

Launched on February 29, 2024

This GLOBO HQ Portal release offers improvements to account administration and coordinated services features. Updates include: 

• Invoice Preview. With Invoice Preview, you will be able to export your Invoice and Call Detail report into one single (type) file. This new feature is not on by default, but customers can opt in. To activate Invoice Preview, please contact your Customer Success Manager. 
  Which users will be impacted: Account Administrators
• Account Administration. Ongoing enhancements to our invoicing configuration allow for a more efficient workflow whenever changes are made to company users. 
  Which users will be impacted: Account Administrators
• Translation Project Notifications. To further improve translation project requests, customers will be prompted to upload files for each project before submitting requests. Also, customers will receive a notification and automatic file download when projects are completed. 
  Which users will be impacted: Account Administrators
• Company Management. Ongoing user experience improvements have been made on the Enterprise Management page, providing additional functionality and a streamlined view of companies within an organization. 
  Which users will be impacted: Account Administrators
  
  

GLOBO HQ Portal Release 2.0.8.1

Launched on February 15, 2024

This GLOBO HQ Portal minor release includes foundational work for coordinated services, reporting, and account administration features. These enhancements are in preparation for increased functionality in future releases. 

GLOBO HQ Portal Release 2.0.8

Launched on February 1, 2024

This GLOBO HQ Portal release offers improvements to account administration, coordinated services, and reporting features. Updates include: 

• Account Administration. The invoicing process has been improved to eliminate the need for manual changes, which will benefit GLOBO customers by making the invoice process faster and more efficient.
  Which users will be impacted: Account Administrators
• Company Management. Minor improvements have been made on the Company Management tab in preparation for additional functionality in future releases. Stay tuned! 
  Which users will be impacted: Account Administrators
• New Integration for Coordinated Services. Improvements to coordinated services procedures allow for a more streamlined internal process for scheduling on-site appointments. 
  Which users will be impacted: Account Administrators
• Reporting. Technical updates to internal reporting metrics in GLOBO HQ will improve customer reporting capabilities. 
  Which users will be impacted: Account Administrators

January 2024

GLOBO HQ Portal Release 2.0.7.1

Launched on January 18, 2024

This GLOBO HQ Portal minor release includes enhancements to our invoice process to further increase efficiency. These enhancements include new measures to ensure invoice attachment accuracy and expanding our "per encounter rule" to filter by language.

GLOBO HQ Portal Release 2.0.7

Launched on January 4, 2024

This GLOBO HQ Portal release offers incremental improvements to account administration, coordinated services, and engineering features. Updates include:

• Limited Scheduled Call and On-Site User. When creating new users, you’ll notice that you can limit users' access so they only view and edit the Scheduled Calls and On-Site Appointments created by them. To access this feature, please contact your customer success manager.
• Service Users for On-Site and Scheduled Calls. Now you can manage your On-Site and Scheduled Calls service line access by user. For example, if you have several locations and want to limit access based on the user’s location. To access this feature, please contact your customer success manager.
• Translations API Update. Improvements to enable GLOBO project managers to work more efficiently.
• Continuous Stability and Security Updates. This includes incremental HTML enhancements. 

GLOBO HQ for Mobile iOS Release 1.7.1

Launched on January 3, 2024

This GLOBO HQ for iOS minor release includes technical updates to improve video connections if network latency is encountered during the interpreting session.

December 2023

GLOBO HQ Portal Release 2.0.6.1

Launched on December 14, 2023

This GLOBO HQ Portal minor release offers minor improvements to account administration, linguist management, and engineering features. 

GLOBO HQ for Mobile iOS Release 1.7.0

Launched on December 13, 2023

This GLOBO HQ iOS release offers features improvements to the user interface and engineering features. Updates include:

• New User Interface. Introducing our new high-contrast user interface, which offers improved accessibility. The refreshed app layout and functionality provide an enhanced user experience for our iOS app users. 
• Scaling and Reliability (Multiregion). This new feature provides an additional layer to our business continuity and disaster recovery program to improve our high availability.
  
  

November 2023

GLOBO HQ Portal Release 2.0.6

Launched on November 30, 2023

This GLOBO HQ Portal release offers incremental improvements to account setup, video call reports data, and linguist management. Updates include:

• Multiple Company Roles: We've added a new feature that allows you to add multiple company roles at once when creating new company users, making the process more efficient and saving you time.
• Video Call Reports Data: For our VRI customers, we've expanded intake data so all fields can be viewed on the "Video Call Reports" page. This ensures you have access to all the information you need when you need it most.
• Linguist Management: Our ongoing improvements to the Linguist Management Dashboard allow for increased efficiency and improved experiences for linguists and GLOBO’s quality assurance team. Features released in 2.0.6 are foundational work for the upcoming launch of GLOBO GO, an app designed for our linguists.  🎉🎉🎉

October 2023

GLOBO HQ Portal Release 2.0.5

Launched on October 26, 2023

This GLOBO HQ Portal release offers incremental improvements to the portal dashboard, scheduled services, linguist management, and account administration. Updates include: 

• New GLOBO HQ Portal Dashboard. Our new Portal Dashboard offers enhanced accessibility through updated UI features and improved screen reader support.
• Scheduled Services. New improvements to our scheduled services internal workflow are designed to increase efficiency to help you get the services you need quickly and easily.
• Account Administration. Ongoing efforts to streamline our account administration workflow include integrating new configurations to optimize our billing process.
• Linguist Management. Improvements to our linguist management dashboard allow for increased efficiency and improved experiences for linguists and GLOBO's quality assurance team.

September 2023

GLOBO HQ Portal Release 2.0.4

Launched on September 23, 2023

This GLOBO HQ Portal release offers incremental improvements to the client dashboard, account administration and engineering features. Updates include: 

• Client Dashboard. Improvements to VRI dashboard and video call reports include new search and export features, providing enhanced insights and experience for call review and VRI usage reports. 
• Account Administration. Continuous improvements to our account administration workflow enhance the configuration and efficiency of our billing process.
• Connection API. New enhancement to GLOBO's Connections API provides a more streamlined data intake process. This feature allows users to customize the user interface based on question type and retrieve all possible allowed answers, ensuring data consistency.

August 2023

GLOBO HQ Portal Release 2.0.3

Launched on August 31, 2023

This GLOBO HQ Portal release offers incremental improvements to linguist management and account administration features. Updates include:

• Linguist Management. Improvements to our user interface enhance usability for linguists. Additionally, billing and payment configuration updates have been made to improve the linguist payment experience. 
• Account Administration. Ongoing internal improvements to account administrative features allow a quicker and more detailed invoicing process.

June 2023

GLOBO HQ Portal Release 2.0.2

Launched on June 29, 2023

This GLOBO HQ Portal release offers incremental improvements to scheduled calls, engineering, and account administration features. Updates include:

• Scheduled Calls. Improvements to the Scheduled Calls for a better interpreter experience.
• Scaling and Reliability (Multiregion). Introducing an additional layer to our business continuity and disaster recovery program to improve our high availability.
• Account Administration. Ongoing internal improvements to account administrative features provide a streamlined process to create more efficient billing.

GLOBO HQ Portal Release 2.0.1

Launched on June 8, 2023

This GLOBO HQ Portal release offers improvements to scheduled call protocols and billing and data features. Updates include:

• Scheduled Calls. If the scheduled call information needs to be updated after an interpreter has been assigned to an appointment, the portal will prompt users to cancel and create a new scheduled call. This feature was designed to enhance the scheduled call experience and avoid confusion with interpreters.
• Billing & Data. Internal improvements to billing and data features provide a streamlined process for invoice format and enhanced data insights. 

May 2023

GLOBO HQ Portal Release 2.0.0

Launched on May 18, 2023

This GLOBO HQ Portal release offers streamlined improvements, such as access to Single Sign On,  and ongoing enhancements to billing and security features. Updates include:

• Single Sign On/Okta/Auth0 Integration. Powered by Auth0’s Customer Identity and Access Management (CIAM) platform, users can safely access GLOBO HQ through the same system you use to authenticate elsewhere. To get started configuring single sign on, please reach out to your customer success manager, who will schedule an implementation call with our technical team.
• Warm Call Transfer between Agent and Interpreters. Implementing the ability for GLOBO Agents to communicate with interpreters before transferring a telephone interpreting call to them.

GLOBO HQ for Android Release 1.3.0

Launched on May 10, 2023

This Android release offers features that improve the experience at the point of access, including the ability to configure Single Sign On, so providers don’t need to remember a separate set of credentials. All devices using the GLOBO HQ Android app will be required to update their app in order to continue to use the GLOBO app. Updates include:

• Single Sign On Access GLOBO HQ with the same system you use to authenticate elsewhere. To get started configuring single sign on, please reach out to your customer success manager who will schedule an implementation call with our technical team.
• Portrait Mode. We no longer force landscape orientation when making Audio and Video calls.

GLOBO HQ Portal Release 1.9.9.4

Launched on May 4, 2023

This GLOBO HQ Portal minor release offers enhancements to our platform and key improvements to data and insights reporting features. Updates include:

• Virtual Backgrounds for VRI. Create a consistent user experience with virtual backgrounds.  GLOBO spoken-language video interpreters can now join calls with a standard virtual background. Custom backgrounds may be configured by customer. To add a custom background, reach out to your customer success manager.
• Translation & Localization Project Efficiencies. GLOBO Translation Project Managers will receive email communications for project updates, allowing for more seamless project communications.

GLOBO HQ for Mobile iOS Release 1.4.0

Launched on May 1, 2023

This iOS release offers features that improve the experience at the point of access, including the ability to configure Single Sign On, so providers don’t need to remember a separate set of credentials. All devices using the GLOBO HQ iOS app will be required to update their app in order to continue to use the GLOBO app. Updates include:

• Single Sign On. Access GLOBO HQ through the same system you use to authenticate elsewhere. To get started configuring single sign on, please reach out to your customer success manager who will schedule an implementation call with our technical team.
• Scheduled Calls. Access an existing scheduled call from an iOS device. Simply enter the access code to join the call directly from the app.
• Configurable Session Timeout Support. Session Timeout can be configured for your organization.
• Device IDs. When installing GLOBO HQ on an iOS device using an MDM, a Device ID that will be included on all requests can be set.
• Barcode Scanner. Simple barcode scanner which supports scanning plain text barcodes in as intake values. This feature requires implementation based on barcode-specific parameters by client.