1
Marketing
Translation, Localization, Transcreation
Patient is exposed to ads & marketing campaigns, explores physician directory & website.
2
Scheduling
Translation, Interpreting
Patient reviews provider options via the website:
- Selects a provider who rates favorably for Language Access
- Schedules appointment via website or over the phone
- Selects language preference
3
Visit Prep
Translation, Interpreting
Patient receives information regarding:
- Financial counseling
- Registration
- Insurance verification
- Required activities (i.e., no eating)
4
Travel, Navigation
Translation, Interpreting, Transcreation
Patient schedules ride assistance to the visit. Patient is greeted upon arrival and receives documentation regarding their right to an interpreter.
5
During the Visit
Translation, Interpreting
Using an interpreter, the patient communicates with the provider.
6
Checkout
Translation, Interpreting
The patient engages in administrative interactions, including follow-up scheduling. They also receive their treatment plan and instructions (i.e., discharge). Finally, the patient receives ride assistance home from the appointment.
7
Rx, Tests
Translation, Interpreting
Upon discharge, the patient receives medication instructions and any test results.
8
Follow-up Care & Communication
Translation, Interpreting, Transcreation
The patient receives their medical bill and a patient satisfaction survey request. The patient is able to communicate with their provider via their patient portal. They also receive any follow-up care and information on applicable patient support groups.
