While trying to access Globo HQ or a specific tab, I see the message Not Authorized.
First, attempt the following troubleshooting steps:
- Checked I’m using the correct credentials (log out, and use the correct username/password to log back in).
- Browser and HQ settings are set up correctly.
- Check for any reported Incidents in GLOBO HQ.
If troubleshooting doesn't solve this issue, it may mean that you have a permissions issue. The message means you currently don’t have access to GLOBO HQ or particular section or tab. This could be happening due to:
- A bug in our system
- Incorrect or incomplete setup
Please Submit a ticket through the Remote Linguist Support Form here: https://www.helloglobo.com/remote_support
REQUIRED:
Select "GLOBO HQ Application" and,
Select "Not Authorized Error"
- Day and time you encountered the message
- All troubleshooting steps you tried
- Your console log in the report at the time it happens - (learn how to get console logs here): https://globohq.com/slug/console-log-steps