This is an error that could be on your end or ours. Please attempt to troubleshoot first. If the error continues (more than twice within an hour) after troubleshooting, you can send a ticket for us to review.
If you get this message while in a call:
Please check the following:
- Ensure the Ad-blocker in Google Chrome is turned off.
- Ensure that Sites can send pop-ups and redirects is selected in Chrome settings.
- Follow the General Troubleshooting Guide steps (We recommend downloading this PDF and saving it to your device for future reference: https://globohq.com/slug/troubleshooting-guide)
If you continue to experience this issue more than twice in one our, please submit a ticket through the Remote Linguist Support Form here: https://www.helloglobo.com/remote_support
Select "GLOBO HQ Application" and
Select "Notification of Missed Calls"
REQUIRED:
- Include your console log in the report at the time it happens - (learn how to get console logs here): https://globohq.com/slug/console-log-steps
- All troubleshooting steps you tried
- Screenshots or screen video