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Overcoming the Understanding Gap

The Limited English speaking and Deaf and Hard of Hearing populations are the fastest-growing and most vulnerable, with the Journal of Health Communication reporting that 44.9% of Limited English Proficient (LEP) individuals report low health literacy versus just 13.8% of English speakers. The Understanding Gap is responsible for higher cancellations, higher readmissions, worse health outcomes, and health system inefficiencies. We're on a mission to fix it. 

The Innovation and Experience Lab Takes Action by Listening, Collaborating, Researching, and Testing new, creative, and novel ideas.  


  • Listening
    Conversations at the Lab is a Youtube Interview Series unpacking and imagining the future of language access with language, cultural, and healthcare leaders. 
  • Collaborating
    The Innovation Lab hosts Innovation Councils for outside-of-the-box thinkers who have expertise across language and the continuum of care to solve real-world challenges together. 
  • Research and Testing
    The Innovation Lab conducts original research and prototype testing. This includes the Industry-First Patient Language and Cultural Maturity Benchmark Survey

Listen

Conversations at the Lab

Interview series that asks the question: how might we eliminate the Understanding Gap?

 
 
Language Access Innovation Council
Collaborate

Language Access Innovation Council

The Language Access Innovation Council was born out of a simple idea: we're better when we talk to each other. Simple, novel solutions are discovered when people across the continuum of care spend time on the challenges together. The Council meets once per quarter to provide feedback and problem solve. 
Interested in Joining?
PLACE Benchmarking Survey

PLACE Benchmark

Assess your Health System's Patient Language and Cultural Experience (PLACE) Maturity using GLOBO's Seven Dimensions. See how you compare. Reach out to innovation@helloglobo.com for more information. 

Interpreter Location Icon

Interpreter Engagement Research with Jefferson Health

Dr. Katie Mechler partnered with GLOBO to assess what makes an interpreter most engaged and most likely to be effective. Listen in on the initial results in Conversations at the Lab.  

AI-Powered Medical Interpretation Study

AI Gap Analysis

GLOBO's in-depth study assesses AI tools in transcription, translation, and speech, revealing where they shine and where they stumble. Request your copy here: https://www.helloglobo.com/globo-ai-powered-medical-interpretation-report